Last updated: 2026 · This is a starter template — please review with legal counsel before launch.
Damaged in transit
If your order arrives damaged or leaking, contact us within 48 hours with photos for a free replacement.
Sealed products
For hygiene and purity reasons, opened oils cannot be returned unless defective.
Refund timeline
Approved refunds are processed to the original payment method within 5–7 business days.
Wrong item
If you receive the wrong product, we arrange a free pickup and reship at no cost.
How to request
Email or WhatsApp us with your order ID to start a return or refund request.