Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is the minimum order quantity (MOQ)?
Our MOQ for B2B orders is 1kg per product.
How can I place a bulk order?
You can place a bulk order by contacting us through our website’s contact form or by calling our sales team directly.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and cash.
Do you offer discounts for bulk purchases?
Yes, we offer competitive bulk pricing and tiered discounts based on order quantity.
How do you ensure the quality of your products?
Our products undergo stringent quality control checks to ensure they meet the highest standards.
What is your shipping policy?
We offer secure packaging and both national and international shipping. Shipping costs are borne by the buyer unless specified otherwise.
Can I get a sample before placing a bulk order?
Yes, samples are available upon request to help you evaluate the product before making a bulk purchase.
What happens if my order is damaged or misplaced?
If your order is damaged or misplaced, report it within 7 days of receipt. We will replace validated claims promptly.
How can I track my order?
Once your order is dispatched, we will provide you with a tracking number to monitor its progress.
Do you provide custom formulations?
Yes, we can create custom formulations based on your specific requirements. Please contact us for more details.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!